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Frequently Asked Questions

What type of credit cards do you accept?

When do you charge my credit card?

Can I have my order shipped to a PO Box?

How long will it take to receive my order?

What if I’m not comfortable paying online?

What is your return policy?

Do I have to pay tax?

What if I have questions about my order?

When does shipping cost apply?

What if I can’t remember my password?



What type of credit cards do you accept?

We accept MasterCard, Visa, and American Express.

MasterCard Visa American Express

When do you charge my credit card?

Your card will be charged at the time of purchase.

Can I have my order shipped to a PO Box?

We are unable to ship orders to PO Boxes.

How long will it take to receive my order?

Orders typically arrive within 10 business days. If you need an order sooner, please give us a call to inquire about a rush order.

What if I’m not comfortable paying online?

Call us toll-free: (800) 278-9675 (Monday—Friday 9am-5pm, Central Standard Time) and we will be happy to take your order over the phone.

What is your return policy?

  • You can return your custom framed print within 30 days from the day you receive your order.
  • You will receive a refund for the purchase price of your product.
  • You are responsible for return shipping costs.

Do I have to pay tax?

Sales tax is added to orders shipped to Illinois regardless of where you make your purchase.

What if I have questions about my order?

Packages shipped by UPS can be tracked at http://www.ups.com.  If you still have any questions, email us at questions@1800artwork.com or call us toll-free at (800) 278-9675 (Monday—Friday 9am-5pm, Central Standard Time).

When does shipping cost apply?

  • You will be charged for shipping on rush/expedited orders.  Please call for a quote.
  • Alaska & Hawaii: Standard delivery to Alaska and Hawaii is 2nd Day Air and requires additional shipping charges. Please call for a quote.
  • Canada: All orders sent to Canada incur additional shipping charges. Please call for a quote.

What if I can’t remember my password?

If you can't remember your password, or if your password is rejected by the site, please click the link below to recover your password. If you experience further difficulty, call us at (800) 278-9675 (Monday—Friday 9am-5pm, Central Standard Time) and we will be happy to assist you.

Recover Password

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